Your calls answered. Your calendar filled.
FrontDesk answers calls and texts for appointment businesses. It books real appointments against real availability, reminds people to show up, and follows up with the ones who don't.
Lakeside Dental demo line
Sample conversation
Caller: Hi, can I get a cleaning tomorrow afternoon?
FrontDesk: I have 2:30 or 3:15 tomorrow with Sarah Lin. Which works better?
Caller: 2:30, please.
FrontDesk: Just to confirm: Cleaning tomorrow at 2:30 with Sarah Lin. Shall I book it?
Phone and text run on the same booking engine.
Two bookings can't take the same slot. The database refuses the second one.
Clinics, home services and restaurants are built in.
Don't watch a demo. Call one.
These lines are answered by FrontDesk right now, for three fictional businesses. Book with Lakeside Dental and watch it land on the calendar below.
Northgate Plumbing
A plumbing company.
(817) 632-4315Try: Ask for a water heater assessment on Thursday morning.
Copperleaf Kitchen & Bar
A restaurant.
(845) 932-0733Try: Ask for a table for two on the patio, Friday at seven.
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Lakeside Dental's next seven days, live. New bookings appear within 15 seconds. Times shown in Central Time.
More to try
- Ask to move your appointment to another day.
- Ask Lakeside for 7 PM. It closes at 5 PM, so it won't offer it.
- Ask Copperleaf whether it charges corkage.
- Ask to leave a message for the office.
Every business on this page is fictional. Demo calendars use synthetic data and reset every night.
From the first ring to the reminder
- 1
Someone calls or texts.
FrontDesk picks up with the business's own greeting and hours, and recognizes returning customers by their number.
- 2
It books like a person would.
It offers only times that are actually open, reads the details back, and books once the caller says yes.
- 3
The business sees everything.
Calls are transcribed and summarized, texts sit in one inbox, and reminders go out on their own.
What it handles
On the phone
Books, reschedules and cancels appointments, answers common questions, and takes messages.
By text
The same assistant over text. People can reply C to confirm a reminder, or just write back in their own words.
Scheduling
Services with their own lengths and buffers, provider hours, days off, a minimum notice window and a booking horizon.
Answers from your documents
Upload your policies, FAQs or menu. Answers come only from what you uploaded. If the answer isn't there, it says so and offers to take a message.
Inbox
Calls and texts from the same person in one thread, with conversations that need a person flagged.
Analytics
Calls answered, after-hours calls, average call length, bookings by source, no-show rate and no-shows won back.
Daily digest
A short email each day with yesterday's calls, bookings and no-shows.
What happens after someone books
- After a phone or text booking
A confirmation text, plus an email if they gave an address.
- The day before
A reminder they can confirm by replying C.
- A couple of hours before
A short reminder.
- 15 minutes after a missed start
An unconfirmed appointment is marked as a no-show and, if the business turns recovery on, a text offers to rebook.
- Two days later
One more text, if they haven't replied or rebooked.
- Once a day
The owner gets a summary of yesterday.
Automated texts wait out quiet hours, 9 PM to 8 AM by default. Replies to someone's own message are never held back.
One engine, any front desk
Each business gets its own words, greeting, voice and hours. The booking engine underneath is the same.
Clinics
Patients, providers and visits. It never gives medical or dental advice; it books the visit or takes a message.
Home services
Customers, technicians and jobs, with time built in between jobs.
Restaurants
Guests, tables and reservations, with table sizes, combined tables for larger parties, turn times, indoor or outdoor seating, and a cap on covers every 15 minutes.
Where a person stays in charge
- It says it's an automated assistant whenever someone asks, and offers a callback from a person.
- It won't give medical, diagnostic, pricing or repair advice.
- If a caller describes an emergency, it takes an urgent message. If it's life-threatening, it tells them to hang up and call 911.
- When it gets stuck, it stops, takes a message and flags the conversation for your team.
- Reply STOP and texts from that business end.
- Each business's data is kept separate at the database level, and accounts are set up for you. There's no public sign-up.
Frequently asked questions
Do I need a new phone number?
No. Most businesses forward calls they can't answer, or calls after hours, from their existing number to their FrontDesk line. Texts go out from a number set up for the business.
What if it can't answer a question?
It says so and offers to take a message for your team. It doesn't guess.
Can two people book the same time?
No. The database refuses the second booking, and the caller is offered other open times instead.
Will people know it's an automated assistant?
If they ask, it tells them, and offers a callback from a person.
How do people stop the texts?
They reply STOP. That number gets no more texts from the business.
Can one owner run more than one business?
Yes. One login can switch between businesses.
How do I get an account?
Accounts are set up for you. There's no self-serve sign-up.
Hear it for yourself
Call the Lakeside Dental line and book a cleaning.